You may want know:
Q: How are your wooden toys manufactured? A: Our wooden toys are crafted by selecting high-quality natural wood, which undergoes meticulous processing and handcrafting. We employ eco-friendly techniques to ensure that each toy meets safety standards.
Q: Are your wooden toys safe for children? A: Yes, our wooden toys are designed with safety as a top priority. We use non-toxic materials and ensure that our toys are free from any harmful chemicals. Additionally, our toys undergo rigorous testing to meet and exceed safety regulations.
Q: How do I clean and maintain your wooden toys? A: Cleaning and maintaining our wooden toys is quite simple. You can gently wipe them with a damp cloth to remove any dust or dirt. Avoid using harsh chemicals or submerging the toys in water as it may damage the wood. It’s also recommended to store the toys in a dry place when not in use to maintain their quality.
Q: Are your wooden toys suitable for children of all ages? A: Yes, we offer a wide range of wooden toys suitable for children of various age groups. However, some toys may have specific age recommendations due to small parts or complexity. Please refer to the product descriptions or labels for age appropriateness.
Q: Do your wooden toys comply with international safety standards? A: Absolutely. We prioritize the safety of children and ensure that all our wooden toys comply with the relevant international safety standards, such as ASTM F963 and EN71. Our toys undergo thorough testing to meet and exceed these requirements.
Q: Can I customize or personalize the wooden toys? A: At the moment, we offer a selection of pre-designed wooden toys. However, we are open to discussing custom orders for bulk purchases or special occasions. Please reach out to our customer support team for further information.
Q: Do you offer wholesale or bulk purchasing options? A: Yes, we do offer wholesale and bulk purchasing options for retailers, distributors, or individuals interested in larger quantities of our wooden toys. Kindly contact our sales team for more details, including pricing and availability.
Q: What if I have a problem with my order or need assistance? A: We strive to provide excellent customer service. If you encounter any issues with your order or require assistance, please contact our customer support team. We are here to help and will do our best to resolve any concerns you may have.